Explore OLHI news, case studies, publications and reports. Use the filters to find the content that interests you and learn more about our work in life and health insurance.
Stay informed about OLHI’s initiatives, educational resources and insights into complaint resolution. These updates explain how we support consumers, work with participating insurers and promote fair, independent and impartial dispute resolution across Canada. They also present practical outcomes, lessons from real cases and information that can help readers better understand common insurance issues.
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News
Introducing Our New Website
We are pleased to announce the launch of OLHI’s new website. This renewal reflects our ongoing commitment to transparency,…
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Case studies
Bringing Clarity at a Vulnerable Time
OLHI ensured that the consumer received a clear explanation and that the procedural concerns were addressed. A denied…
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Case studies
Upholding Fairness in Emergency Medical Disputes
This case illustrates how OLHI’s process can lead to meaningful outcomes. The denied medical expense claim A consumer…
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Case studies
Getting Fair Compensation after an Emergency
Feeling misled and confused, the couple turned to OLHI. An emergency return trip by car A couple had…
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Case studies
Navigating Complex Policy Language
This resolution reflects OLHI’s role in helping consumers. A delayed TFSA transfer A consumer submitted a Tax-Free Savings…
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Case studies
Feeling Supported Through a Critical Illness
The consumer reached out to OLHI for help. A denied critical illness claim A consumer had undergone surgery…
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News
2025 Annual Report
We are pleased to announce the publication of the OmbudService for Life and Health Insurance’s (OLHI) 2025 Annual…
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News
OmbudService for Life and Health Insurance Announces Board…
Toronto, Ontario – The OmbudService for Life and Health Insurance (OLHI) announces the departure of longstanding Board members, Dr. Janice…
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News
OmbudService for Life and Health Insurance announces resignation…
Toronto, Ontario – The Board of Directors of the OmbudService for Life & Health Insurance (OLHI) announces the…