Find your insurer’s complaint contact
Do you need to file a complaint with your insurer? Use this directory to quickly find the complaint contact for a participating life and health insurance company. Search for the insurer by name or select the first letter of its name to view the available phone number, email address and mailing address. You can then contact the insurer directly so it can review your complaint.
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Company:
Acadia Life
Josée Thériault Baldwin
Compliance Advisor
Email:
[email protected]
Address:
C.P. 5554, 295, boulevard Saint-Pierre West, Caraquet, NB, E1W 1B7
Company:
Actra Fraternal Benefit Society
Kevin Forrest
Director, Legal Services
Phone:
416-967-6600 Ext. 237
Email:
[email protected]
Company:
Aetna Life Insurance Company
Colleen Sexsmith
Chief Agent in Canada
Email:
[email protected]
Address:
Unit 2, 1145 Nicholson Road, CAS Accounting for Insurance, Newmarket, ON, L3Y 9C3
Company:
Alan CA Inc.
Odile Kusnik
COO
Email:
[email protected]
Address:
Unit 600, 8 King Street East, Toronto, ON, M5C 1B5
Company:
Alberta Blue Cross
–
Complaints Officer
Phone:
780-392-2653
Email:
[email protected]
Address:
10009-108 Street NW, Edmonton, AB, T5J 3C5
Company:
Allianz Care
Chris Hebb
Chief Agent, AWP Health & Life SA
Email:
[email protected]
Address:
Suite 1600, 130 Adelaide Street West, Toronto, ON, M5H 3P5
Company:
American Bankers Life Assurance Company of Florida (Assurant)
Marie Smith
Complaints Liaison Officer
Phone:
1-800-561-3232, Ext. 4666019
Email:
[email protected]
Address:
Suite 100, 1945 King Street East, Hamilton, ON, L8K 1W2
Company:
American Health and Life Insurance Company (Triton Insurance)
Anne Yantha
Compliance Manager
Phone:
844-621-8014
Email:
[email protected]
Address:
Suite 1420-380 Wellington Street, London, ON, N6A 5B5
Company:
Assumption Mutual Life Insurance Company
Alexis Couture
Ombudsman and Compliance Officer
Phone:
1-800-343-5622 Ext. 5207
Email:
[email protected]
Address:
C.P. 160, 770 Main Street, Moncton, NB, E1C 8L1
Company:
Beneva
Martin Verreault
Complaints Officer
Phone:
1-855-425-0922
Email:
[email protected]
Address:
625, rue Jacques-Parizeau, Quebec, QC, G1R 2G5
Company:
Blue Cross Life
Lynne Chlala
General Counsel and Chief Compliance Officer
Phone:
514-982-2683
Email:
[email protected]
Address:
644 Main Street, Moncton, NB, E1C 8L3
Company:
Blumont Annuity Company
Colleen Lamont
Chief Liaison Officer
Email:
[email protected]
Address:
333 Bay Street, Suite 710, Toronto, ON, M5H 2R2
Company:
BMO Life Assurance Company
Nathanaelle Simo Dzawe
Insurance Consumer Complaints Officer
Email:
[email protected]
Address:
250 Yonge Street, 9th Floor, Toronto, ON, M5E 2L7
Company:
Canadian Insurance Company (Canada Life)
Ashleigh Thacker
Complaints Officer
Phone:
1-844-222-2264
Email:
[email protected]
Address:
Complaints Office T-262 255 Dufferin Ave, London, ON, N6A 4K1
Company:
Canadian Premier Life Insurance Company (Securian)
Complaints Office
Email:
[email protected]
Address:
25 Sheppard Avenue West, Suite 1400, Toronto, ON, M2N 6S6
Company:
Canassurance Insurance Company
Olivier Thibeault
Manager, Litigation and Operations
Email:
[email protected]
Address:
1981 McGill College Avenue, Suite 105, Montreal, QC, H3A 0H6
Company:
Chubb Life Insurance Company of Canada
–
Complaint Officer
Phone:
–
Email:
[email protected]
Address:
199 Bay Street, Suite 2500, P.O. Box 139, Commerce Court Postal Station , Toronto, ON, M5L 1E2
Company:
CIBC Life Insurance Company Limited
Chris Reed
Vice President, Client Complaint Appeals
Email:
[email protected]
Address:
81 Bay Street, CIBC Square, Floor 24, Toronto, ON, M5J 0E7
Company:
CIGNA Life Insurance Company of Canada
Jim Mavroidis
Chief Compliance Officer, Legal & Corporate Affairs
Phone:
416-279-2093
Email:
[email protected]
Address:
301 – 100 Consilium Place, Scarborough, ON, M1H 3E3
Company:
Co-operators General Insurance Company
Denise Fleischmann
AVP, Compliance Culture & Fair Practices
Phone:
1-877-720-6733
Email:
[email protected]
Address:
101 Cooper Street, Guelph, ON, N1C 0A4
Company:
Co-operators Life Insurance Company
Denise Fleischmann
Ombudsperson
Phone:
1-800-265-2662 Ext. 306009
Email:
[email protected]
Address:
130 Macdonell Street, Guelph, ON, N1H 6P8
Company:
CUMIS Life Insurance Company
Denise Fleischmann
Ombudsperson
Phone:
1-800-265-2662, ext. 306009
Email:
[email protected]
Address:
130 Macdonell Street, Guelph, ON, N1H 6P8
Company:
Desjardins Financial Security Life Assurance Company
Amélie Tanguay
Complaints Manager
Phone:
1-877-838-8185
Email:
[email protected]
Address:
100 rue des Commandeurs, Lévis, QC, G6V 7N5
Company:
Empire Life Insurance Company, The
Vicki Stilwell
Corporate Complaints Officer
Phone:
613-548-1890 Ext. 3236
Email:
[email protected]
Address:
259 King Street East, Kingston, ON, K7L 3A8
Company:
Equitable Life Insurance Company of Canada, The
Rachel van Niekerk
Complaints Officer
Email:
[email protected]
Address:
P.O. Box 1603, Stn. Waterloo, One Westmount Road North, Waterloo, ON, N2J 4C7
Company:
Foresters
Valerie Howes
Chief AML Officer, Special Investigations and Consumer Complaints Legal, Compliance & SIU Department
Phone:
416-467-2498
Email:
[email protected]
Address:
789 Don Mills Road, Don Mills, ON, M3C 1T9
Company:
Foresters Life
Valerie Howes
Chief AML Officer, Special Investigations and Consumer Complaints Legal, Compliance & SIU Department
Phone:
416-467-2498
Email:
[email protected]
Address:
789 Don Mills Road, Don Mills, ON, M3C 1T9
Company:
Green Shield Canada
Cyprian Kebbianyor
Privacy and Compliance Officer, Ombudsperson
Email:
[email protected]
Address:
5140 Yonge Street, Toronto, ON, M2N 6L7
Company:
Green Shield Canada Insurance
Cyprian Kebbianyor
Privacy and Compliance Officer, Ombudsperson
Email:
[email protected]
Address:
Suite 500, 5160 Yonge Street, Toronto, ON, M2N 6L9
Company:
Group Medical Services (GMS Insurance Inc.)
Joshwa Howie
Director Risk and Compliance
Phone:
1-800-667-3699
Email:
[email protected]
Address:
PO Box 1949, 2055 Albert Street, Regina, SK, S4P 0E3
Company:
Humania Assurance Inc.
Jean-Benoît Forgues
Senior Director, Compliance
Phone:
1-800-363-1334 Ext. 263
Email:
[email protected]
Address:
1555, rue Girouard Ouest, Saint-Hyacinthe, QC, J2S 7C8
Company:
Industrial Alliance Insurance and Financial Services Inc.
Pierre-Alexandre Archer
Complaints Officer
Phone:
1-800-463-6236 Ext. 101200
Email:
[email protected]
Address:
1080 Grande Allée West, Quebec City, QC, G1K 7M3
Company:
Combined Insurance Company of America
Ahlam Bukhari
Director of Compliance
Phone:
905-608-3755
Email:
[email protected]
Address:
6711 Mississauga Road, Suite 706, Mississauga, ON, L5N 2W3
Company:
First Canadian Insurance Corporation
Tanya Phillips
Resolution Officer
Phone:
1-800-561-3242
Email:
[email protected]
Address:
Suite 200, 320 Sioux Road, Sherwood Park, AB, T8A 3X6
Company:
ivari
Karen Woodman
Chief Compliance Officer
Phone:
416-883-5169
Email:
[email protected]
Address:
200-5000 Yonge Street, Toronto, ON, M2N 7E9
Company:
Knights of Columbus
Andrew Bucknam
Chief Compliance Officer
Phone:
203-752-4122
Email:
[email protected]
Address:
1 Columbus Plaza, New Haven, CT, 06510-3326
Company:
Manitoba Blue Cross
Laurie Gordon
Manager, Corporate Compliance Services
Phone:
431-317-9950
Email:
[email protected]
Company:
Manulife
Laura Fisher
Complaints Officer
Phone:
1-855-891-8671
Email:
[email protected]
Address:
500, King Street North, Waterloo, ON, N2J 4C6
Company:
Medavie Blue Cross
Kelsey Graham
Director, Governance & Compliance
Email:
[email protected]
Address:
644 Main Street, Moncton, NB, E1C 8L3
Company:
Munich Reinsurance America, Inc.
Bernard Maingot
Chief Agent Canada
Email:
[email protected]
Company:
National Bank Life Insurance Company
Naomie Desjardins
Senior Advisor – Legal Affairs and Compliance
Phone:
1-877-871-7500
Email:
[email protected]
Company:
New York Life Insurance Company
–
New York Life Insurance Company Complaint Liaison
Phone:
–
Email:
[email protected]
Address:
44 South Broadway, White Plains, NY, 10601
Company:
Old Republic Insurance Company of Canada
Esther Wilson
Compliance Analyst
Email:
[email protected]
Address:
100 King Street West, Suite 1100, Hamilton, ON, L8P 1A2
Company:
Pacific Blue Cross
Henry Cheung
Complaints Officer
Email:
[email protected]
Address:
PO Box 7000, Vancouver, BC, V6B 4E1
Company:
Pavonia Life Insurance Company of Michigan (now Revol One Financial)
Bill Crane
General Counsel & CCO
Email:
[email protected]
Address:
11259 Aurora Avenue, Urbandale, IA, 50322
Company:
Primerica Life Insurance Company of Canada
David Grad
Chief Compliance Officer and Ombudsman
Email:
[email protected]
Address:
6985 Financial Drive, Suite 400, Mississauga, ON, L5N 0G3
Company:
Quebec Blue Cross
Olivier Thibeault
Litigation and Operations
Email:
[email protected]
Address:
1981 McGill College Avenue, Suite 105, Montreal, QC, H3A 0H6
Company:
RBC Life Insurance Company
Robyn Van Zant
Consumer Complaints Officer
Phone:
365-228-3471
Email:
[email protected]
Address:
P.O. Box 213, Station A, Mississauga, ON, L5A 4N9
Company:
Reliable Life Insurance Company
Esther Wilson
Compliance Analyst, Compliance
Email:
[email protected]
Address:
100 King Street West, Suite 1100, Hamilton, ON, L8P 1A2
Company:
Saskatchewan Blue Cross
Mitch Clarke
Director, Risk Management & Corporate Services
Email:
[email protected]
Address:
516 2nd Avenue North, Saskatoon, SK, S7K 2C5
Company:
Serenia Life
Christine Reid
Manager, Compliance
Phone:
519-886-4617 Ext. 268
Email:
[email protected]
Address:
300-470 Weber Street North, Waterloo, ON, N2L 6J2
Company:
Starr Insurance & Reinsurance Limited
Francesca Lulgjuraj
Associate General Counsel and Global Compliance Director
Email:
[email protected]
Company:
Sun Life Financial
Nathalie Barbosa
Director, Client Advocacy
Phone:
1-877-786-5433
Email:
[email protected]
Address:
1155 Metcalfe Street, Montreal, QC, H2B 2V6
Company:
TD Life Insurance Company (TD Insurance)
Kerry Robbins
Vice President, Senior Customer Complaints Office
Email:
[email protected]
Address:
TD Centre, PO BOx 1, Toronto, ON, M5K 1A2
Company:
Teachers Life Insurance Society (Fraternal)
Kim Hanchar
Director, Business Administration
Phone:
1-800 668-4229
Email:
[email protected]
Address:
50 Burnhamthorpe Road West, Suite 703, Mississauga, ON, L5B 3C2
Company:
Trans Global Insurance/Trans Global Life
Gregory Nakonechny
Vice President, Legal and Corporate Secretary
Email:
[email protected]
Address:
16930 114 Avenue NW, Suite 275, Edmonton, AB, T5M 3S2
Company:
TruStage Life of Canada
Sharmila Menon-Nair
Director, Compliance
Phone:
226-336-7992
Email:
[email protected]
Address:
180, Northfield Drive West, Suite 4, 1st Floor, Waterloo, ON, N2L 0C7
Company:
UV Insurance
Joëlle Girouard
Chief Compliance Officer
Phone:
819-478-1315 Ext. 2549
Email:
[email protected]
Address:
1990 Jean-Berchmans-Michaud Street, Drummondville, QC, J2C 7G7
Company:
Wawanesa Life Insurance Company, The
Jenna Morris
Deputy Complaints Officer
Phone:
1-844-241-0229
Email:
[email protected]
Address:
236 Carlton Street, Winnipeg, MB, R3C 1P5
Company:
Zurich Canada
Eva Loewen-Samuels
Complaints Officer
Phone:
416-586-6773
Email:
[email protected]
Address:
5500-100 King Street West, Toronto, ON, M5X 1C9